PORTUGAL

SPECIFIC TERMS & CONDITIONS FOR THE PORTUGAL TOUR

A $500 non-refundable security deposit per person, is required when submitting the online Portugal – Reservation Form and Installment #2 is within 14 days of submitting the online Portugal – Reservation Form. Final payment of the balance of your tour price is due no later than 28 days prior to the tour’s commencement, unless stated in the terms of a special offer. PKFW reserves the right to cancel any booking or, refuse to honour any price or carry any guest where any payment has not been received by PKFW within the specified time. All fares and charges are in Australian currency. Payment in full is required at time of booking for reservations made less than 28 days before departure from Australia. If PKFW is unable to confirm your reservation, all monies will be refunded.

Travelling with Minors
Due to the nature of the tour all guests must be 18 years of age or older.

Included in Tour Price
All coach and travel, accommodation, gratuities, wine tastings, wine blending, specified excursions, specified meals, admissions, and the services of our tour guides as stated in your itinerary.

Not Included in Tour Price
Airfares (unless stated), airport taxes, meals and drinks other than those specified in the itinerary, passport and visa fees, excess baggage, fuel surcharges, gratuities not specified in your itinerary, vaccinations, government taxes and laundry.

Choosing Your Tour
To maximise enjoyment of your PKFW holiday and to ensure that it lives up to your expectations, it is important that you choose the right tour for your requirements. Our marketing collateral contains limited information, however, there is more information online at https://www.pksfoodandwine.com and our staff are available to discuss your options.

Gratuities
Gratuities during your free time of the tour are not included.

Hotels
Hotel rooms in Europe are often smaller than those in Australia and New Zealand. In more remote places, hotel standards may not be quite as high as in major centres. PKFW endeavours to utilise the most suitable accommodation available in each destination to ensure that guests enjoy high levels of cleanliness, comfort and service. The hotels listed will be used on almost all tours, however, if a change is necessary for any reason, PKFW will endeavour to ensure that alternative accommodation is of an equivalent standard to those shown. Hotel rooms are generally not available for check-in before 3pm and require check-out by 10am.

Twin or Double Rooms
Accommodation in all hotels, regardless of the rating, is in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless otherwise stated.

Solo Travellers
A limited number of single rooms may be available by request at time of booking your tour. Single rooms are usually smaller than standard twin or double rooms and often only have one single bed.

Guests Needing Special Assistance
PKFW welcomes guest with disabilities or special needs however, please note the following:

1. Any disability or medical condition requiring special attention must be reported to PKFW at the time of booking including all important information relating to your health, mobility and fitness which may affect your partial or total participation in the cruise or tour. This information is also crucial to allow PKFW to ensure the tour you have chosen is suitable and meets your needs. Any changes to health, mobility and fitness must also be reported to PKFW as soon as possible and prior to departure. Where possible PKFW will make reasonable adjustments to the tour to accommodate your special needs however, it cannot do so if the adjustment required would be unreasonable in all of the circumstances, including if such adjustments would affect your safety and/or the safety and/or enjoyment of other guests.

2. If you require special assistance or care (such as pushing a wheelchair, assistance with dressing or assistance with walking or hearing emergency alarms unaided), you must travel with a companion capable of providing the required assistance or care. Please be aware that PKFW does not provide personal assistance and consequently deaf guests must share accommodation with a person capable of hearing alarms in cabins. PKFW is unable to assist any guests with walking, dining, boarding or disembarking any transportation vehicles. To safely participate in embarkation and disembarkation you must be able to do so without the need for special assistance. You must also be able to do so without unreasonably impacting other guests’ safety and/or enjoyment.

3. While PKFW will make reasonable efforts to accommodate the special needs of disabled guests, it is not responsible for any denial of services by any third party entities it has travel arrangements with, such as carriers, hotels, trains, restaurants or other independent suppliers, or for any additional associated expenses charges by those parties.

4. Please note coaches and minibuses are not equipped with wheelchair ramps. Restrooms may not be wide enough to allow access by standard wheelchairs. Wheelchairs and walkers cannot be carried on coaches, due to space limitations. For safety reasons, guests in wheelchairs cannot be carried onto coaches or other transportation vehicles. PKFW is unable to provide individual assistance to any guest for walking, dining, boarding or alighting coaches or other transportation vehicles or other personal needs.

Health and Fitness
A good level of fitness and health is required to participate on PKFW’s tours. In some destinations there are extensive sightseeing excursions by foot which includes the climbing of stairs. Mobility is needed boarding or alighting coaches, river cruise ships and trains. We recommend a visit to the doctor before travelling to overseas destinations and consult with them regarding any vaccinations which may be required. It is your responsibility to advise PKFW of any pre-existing medical conditions that may affect the normal conduct of a tour and the enjoyment of other guests. A Health, Fitness & Mobility Questionnaire will be provided and requested to be completed at the time of booking if you advise of any health, fitness or mobility issues. PKFW is not liable for any injury, illness, or loss of enjoyment which could have been reasonably prevented had we been made aware of a pre-existing condition and been provided an opportunity to review it. We will not be responsible for any costs associated with cancellation penalties or the return of guests from a tour, and a refund for lost touring cannot be claimed.

Visa and Passports
All guests must have a valid passport that is valid for at least six months after the tour return date. Guests must consult with the appropriate consulates to ensure that they have any applicable visas for countries included in the tour prior to departure. Guests are solely responsible for meeting necessary passport and visa entry requirements and paying all associated costs. PKFW is not responsible for delays or missed portions of the tour resulting from incorrect travel documents or visas.

IF YOU WANT TO CHANGE OR CANCEL YOUR HOLIDAY 

Changes or Additions to Your Holiday
If you want to change any part of your holiday arrangements after the submission of the Portugal - Reservation Form, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking. If it is possible to make the change, it will be subject to an administration charge and payment of any further costs incurred as a result of the change.

Cancellation Policy
The following PKFW cancellation fees apply (in addition to charges of any independent suppliers e.g. hotels, restaurants, vineyards):

Days of Notice
Prior To Departure          Fee Per Person
56 days or more                 Loss of deposit
27 to 56 days                     50% of tour price
28 days or less                   100% of tour price

All cancellations must be received in writing by PKFW and are not effective until this notification has been received. If your tour has commenced, 100% of the full tour price is charged. There is no refund for unused services or if portions of the tour are missed. Additional cancellation fees may also be charged in respect of accommodation reserved outside the tour dates. These cancellation fees are in addition to any fees that may be levied by PKFW (if any). You acknowledge that the amounts estimated under the Cancellation Policy are reasonable and represent a genuine pre-estimate of PKFW’s loss and are otherwise reasonably necessary to protect the legitimate interests of PKFW. If you request changes PKFW may charge you an administration and processing fee of $100 per person in addition to any applicable cancellation fees.

IF WE NEED TO CHANGE OR CANCEL YOUR TOUR

If we change or cancel your holiday before your departure, PKFW endeavours to provide you with all the services confirmed to you at the time of your booking. However, we plan arrangements a long time in advance of your departure date using independent suppliers such as  hotels, restaurants, vineyards etc., over whom we have no direct control. On occasion changes do have to be made, and PKFW reserves the right to cancel or amend tours/excursions accordingly. All tours require a minimum number of bookings in order to be financially viable and to have a pleasant group atmosphere. In the event adequate numbers cannot be achieved, it may be necessary to cancel a scheduled departure and offer the nearest possible alternative date (or a refund of the monies paid for arrangements made by PKFW).

ON HOLIDAY

Seat Allocation on Coach
To ensure all guests enjoy forward and window facing seats, on longer tours a daily seat rotation system may apply at the discretion of the tour director. We do not warrant that the seat rotation will be adjusted to suit personal preference. Coaches used on Small Group Journeys or Classic Tours are 40-seater vehicles. In the unlikely event of unforeseen circumstances, a replacement vehicle may be offered which may not fulfil this specification.

WiFi Internet – Coach Treavel
Wi-Fi internet is available without charge aboard your coach although PKFW cannot guarantee the consistency of the service throughout the cruise.

 Last updated 5 February 2024